Refund policy

Last updated: August 6, 2026

Each Sprucely product is made to order. Please review product details, measurements, color, size, and shipping information carefully before placing your order.

Returns and exchanges

We do not accept returns or exchanges for change of mind, an incorrectly selected size or color, or other buyer-choice errors, except where required by applicable law. This policy does not limit any mandatory consumer rights.

Damaged, defective, misprinted, or incorrect items

If an item arrives damaged, defective, misprinted, or different from what you ordered, contact us at sprucelystore@gmail.com within 30 days of delivery. Include your order number, a description of the problem, and clear photographs of the item, packaging, and shipping label where relevant.

After validating the issue, we will provide an appropriate remedy, normally a replacement at no additional cost or a refund to the original payment method. You do not need to return a damaged or defective item unless we specifically instruct you to do so.

Packages lost in transit

If tracking has not updated or your package has not arrived, contact us within 30 days after the estimated delivery date. We will investigate with the fulfillment provider and carrier and, where the package is confirmed lost, arrange an appropriate replacement or refund.

Cancellations and address changes

Orders may enter production shortly after checkout. Contact us immediately if you need to cancel an order or change its shipping address. We can only confirm a cancellation or address change if the fulfillment provider has not begun production or otherwise locked the order. A request is not effective until we confirm it in writing.

Incorrect, incomplete, rejected, or unclaimed deliveries

The customer is responsible for providing a complete and accurate delivery address and for accepting or collecting the shipment. If an order is returned, disposed of, or cannot be delivered because the address was incorrect or incomplete, the shipment was rejected, or it was not collected, additional production and shipping charges may apply to send a replacement, except where applicable law requires otherwise.

Refunds

Approved refunds are issued to the original payment method. Your bank or payment provider may require additional processing time before the funds appear. Original or return shipping charges are not refundable unless the item was defective, damaged, incorrect, lost, or applicable law requires reimbursement.

Split shipments

Products in the same order may be manufactured by different fulfillment partners and arrive in separate packages. A package arriving before another does not necessarily mean the remaining item is lost.

Contact

For questions or claims, email sprucelystore@gmail.com.