Shipping policy

Last updated: August 6, 2026

Where we currently ship

Sprucely currently accepts orders for the United States and the United Arab Emirates for most products. Mugs are currently available for delivery within the United States only. Product availability and shipping rates are determined by the destination entered at checkout.

We intend to expand shipping to additional countries after validating production costs, delivery times, taxes, duties, and consumer requirements for each region.

Made-to-order production

Our products are manufactured after an order is placed. Production time is separate from shipping time. The estimate shown at checkout or in your order communications is an estimate rather than a guaranteed delivery date, except where applicable law provides otherwise.

Multiple fulfillment partners and split shipments

Sprucely works with Gelato and Printful. Products from the same order may be produced at different facilities and shipped separately. You may receive multiple tracking links and packages, and they may arrive on different dates.

Shipping charges

Available shipping methods and charges are calculated at checkout based on the products, destination, and fulfillment profile. Because separate products can ship from different facilities, a mixed order may include more than one shipping charge.

Address accuracy

Please review your shipping address before placing an order. Contact sprucelystore@gmail.com immediately if a correction is needed. Address changes cannot be guaranteed after production or fulfillment begins.

Tracking and delivery

Tracking information is sent when available. Carrier scans may take time to update. A shipment marked delivered should first be checked with household members, neighbors, building reception, the carrier, and any designated collection point.

Delays

Production or carrier delays can occur. If we learn that an order cannot be shipped within the stated or legally required time, we will contact the customer and provide the options required by applicable law, which may include accepting the delay or canceling the unshipped order for a refund.

Lost or damaged shipments

Report damaged products within 30 days of delivery and packages believed lost within 30 days after the estimated delivery date. Include the order number and supporting photographs when applicable. See our Refund Policy for remedies and claim requirements.

Customs, duties, and import charges

International shipments may be subject to duties, taxes, or import charges imposed by the destination country. Where these amounts are not collected at checkout, the recipient may be responsible for them, subject to applicable law.

Contact

For shipping questions, email sprucelystore@gmail.com.